The General Dental Council (GDC) is the regulatory body of the dental profession in the United Kingdom. Their address is 37 Wimpole Street, London, W1G 8DQ and their telephone number is 020 7887 3800.Our dentists and staff adhere to the rules governing the profession by the GDC as set out in their publication “Standards for Dental Professionals“. You can find out more about the GDC on their website www.gdc-uk.org.
Care Quality Commission
Our practice is currently is registered with the Care Quality Commission (CQC). We will publish our registration number here as soon as this process has been completed.
Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner’s Office, registration number PZ3663767. Our practice data controller is Dr. Beatrice Luciola. To download the ICO guide to data protection please click here.
Our practice adheres to the standards for patient confidentiality as set out by our regulatory body the General Dental Council. You can see details of this by downloading their guide “Principles of Patient Confidentiality“.
Patient Safety Charter
Our practice has a safety culture which means that patient safety is at the forefront of everyones’ minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where staff can discuss the challenges that face them at work for the best interests of our patients.
- The practice uses CODE Infection Prevention kit for the control and prevention of cross infection. To achieve this we follow the latest infection prevention guidelines form the Dept. of Health .
- All dental instruments are either single use or sterilized after use
- Work areas, the dental chair and handles are decontaminated in between patients.
- All staff maintain a high standard of personal hygiene including clinical clothing and the restricted wearing of jewellery
- Staff who may have a blood borne infection have an occupational health examination and take expert advice on their role in treating patients
- Practice water is monitored for quality and dental unit waterlines are maintained
- Waste is handled according to current regulations and disposed of with appropriate carriers
We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manage of all risks and incidents. The goal is continuous improvement in our care and service to you.
The Registered Manager has overall responsibility at the practice. This Dr. Beatrice Luciola. The team is supported through regular meetings, staff training, personal development and regular appraisals. Our practice always welcomes questions, comments and suggestions from patients.
Please contact Dr. Beatrice Luciola if you have any questions or comments.
In this practice we take patient’s complaints very seriously and try to ensure that all of our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. The procedure is based on these objectives:
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We respond to customers concerns in a caring and sensitive way.
1. The person responsible for dealing with any complaint about our service is Dr. Beatrice Luciola.
2. If a patient complains on the telephone, by e mail or at the reception desk, we will listen to their comments and offer to refer him/her to the practice manager immediately. If the practice manager is not available at the time then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will make notes of the complaint and pass them on. If we cannot arrange this within a reasonable period of time or the complainant does not wish to wait to discuss the matter, arrangements will be made for a partner to deal with it.
3. If the patient complains in writing the letter will be passed on immediately to the practice manager.
4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist for comment, unless the patient requests that this does not happen.
5. We will acknowledge the patient’s complaint in writing and enclose a copy of this policy, normally within 3 working days. We will then seek to investigate the complaint within 10 working days of receipt and to give an explanation of the circumstances which led to the complaint. If we are unable to investigate the complaint within 10 working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
6. We will confirm the decision about the complaint in writing immediately after completing our investigation.
7. Proper and comprehensive records are kept of any complaint received.
8. If patients are not satisfied with the result of our procedure then a complaint may be made to:
- The GDC Dental Complaints Service
9. The practice will produce an annual report and take actions to improve services.